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Zhael McCain


Bluegrass Service Technician

Zhael McCain Service Technician for Bluegrass Company & Hardwood Refinishing Company

Start Date: 10/12/2020

Background: Born in Lexington, KY and raised in South Carolina, Zhael considers KY her home. She grew up in a carpet cleaner’s home and worked on rugs in the shop until she was ready to pursue a more permanent position in Bluegrass Company & Hardwood Refinishing Company.

Family Life: Daughter to Kevin and Maya Ivers

Pets: A Maine Coon cat named Luci and a Calico kitten named Trix

Hobbies: Singing, dancing, and creating art

What I like most about my profession: I love gaining relationships with my customers and learning how to work as a team. This profession satisfies my perfectionism and makes me feel organized.

Stan Hardin
Stan Hardin

Just left us a 5 star review

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Stan Hardin
August 18, 2025
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Heidi Gaiennie
August 17, 2025
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aghinson
August 4, 2025

Excellent work. Needed wax build up from engineered hardwood flooring striped. It is not easy to find companies that know how to this on wood flooring. But this company does it really well. After trying 2 different cleaning companies, each one leaving the floors looking worse, they Took 1400 sq ft of flooring that looked hazy and dirty and made it look brand new

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Erin Murnan
July 28, 2025

They did such a great job with cleaning my carpets which were in bad shape. They were quick and worked hard to get the job done. They were very knowledgeable and explained things so I understood what/why they were doing what they did. Great service.

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Cynthia K Hess
July 24, 2025

Bluegrass Cleaning and Hardwood Refinishing was prompt, thorough in their inspection, and fixed the problem with cat urine that had gotten on a few places on my very old hardwood floors. They did great work, were very helpful with advice, and charged a very reasonable amount for their work.

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I had purchased a Groupon coupon back in April. I spoke with Kevin around June and we talked about when I might want to do my cleaning, and he was very helpful. And then we made an appointment later for July. This is July 22, 2025 and the technicians have just left. I could not be happier. My carpet is nine years old, and has only been professionally cleaned once in that time, Over a year and a half ago. And the other company did not do nearly as good as cleaning. It looks great. It smells great. And they gave me a really good deal for the extra footage and the scotch guard protection. I would do business with this company again!!

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Abbe Kesterson
July 22, 2025

My sofa and loveseat were expertly cleaned. It took about an hour and dried in about 8 hours. I'm very pleased.

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Paul Fletcher
July 20, 2025

They were friendly fast and did a great job! Communicated and everything was very professional!

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Dann Smith
July 17, 2025
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Mary Nies
July 15, 2025

The 2 gentlemen, Kevin & Hunter were extremely knowledgeable and thorough. I had them look at our laminateflooring as well and learned a great deal about cleaning and polishing (actually not polishing!) it. Very impressed with Bluegrass in this first experience! Great job!

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Lisa Dollins
July 8, 2025
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They did a beautiful job cleaning the carpet!