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Terms & Conditions

These terms and conditions (“Terms”, “Agreement”) are an agreement between Bluegrass Company, LLC (“Bluegrass Company, LLC”, “us”, “we” or “our”) and you (“User”, “you” or “your”). This Agreement sets forth the general terms and conditions of your use of the bluegrasscleaning.com website and any of its products or services (collectively, “Website” or “Services”).

Accounts and membership

You must be at least 18 years of age to use this Website. By using this Website and by agreeing to this Agreement you warrant and represent that you are at least 18 years of age. If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and use our Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.

User content

We do not own any data, information or material (“Content”) that you submit on the Website in the course of using the Service. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all submitted Content. We may monitor and review Content on the Website submitted or created using our Services by you. You grant us permission to access, copy, distribute, store, transmit, reformat, display and perform the Content of your user account solely as required for the purpose of providing the Services to you. Without limiting any of those representations or warranties, we have the right, though not the obligation, to, in our own sole discretion, refuse or remove any Content that, in our reasonable opinion, violates any of our policies or is in any way harmful or objectionable. You also grant us the license to use, reproduce, adapt, modify, publish or distribute the Content created by you or stored in your user account for commercial, marketing or any similar purpose.

Billing and payments

You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. If auto-renewal is enabled for the Services you have subscribed for, you will be charged automatically in accordance with the term you selected. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time.

Accuracy of information

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to pricing, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or on any related Service is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or on any related Service has been modified or updated.

Uptime guarantee

We offer a Service uptime guarantee of 99% of available time per month. The service uptime guarantee does not apply to service interruptions caused by: (1) periodic scheduled maintenance or repairs we may undertake from time to time; (2) interruptions caused by you or your activities; (3) outages that do not affect core Service functionality; (4) causes beyond our control or that are not reasonably foreseeable; and (5) outages related to the reliability of certain programming environments.

Backups

We perform regular backups of the Website and Content and will do our best to ensure completeness and accuracy of these backups. In the event of the hardware failure or data loss we will restore backups automatically to minimize the impact and downtime.

Links to other websites

Although this Website may link to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their websites. We do not assume any responsibility or liability for the actions, products, services, and content of any other third-parties. You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site websites is at your own risk.

Intellectual property rights

This Agreement does not transfer to you any intellectual property owned by Bluegrass Company, LLC or third-parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Bluegrass Company, LLC. All trademarks, service marks, graphics and logos used in connection with our Website or Services, are trademarks or registered trademarks of Bluegrass Company, LLC or Bluegrass Company, LLC licensors. Other trademarks, service marks, graphics and logos used in connection with our Website or Services may be the trademarks of other third-parties. Your use of our Website and Services grants you no right or license to reproduce or otherwise use any Bluegrass Company, LLC or third-party trademarks.

Limitation of liability

To the fullest extent permitted by applicable law, in no event will Bluegrass Company, LLC, its affiliates, officers, directors, employees, agents, suppliers or licensors be liable to any person for (a): any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if Bluegrass Company, LLC has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Bluegrass Company, LLC and its affiliates, officers, employees, agents, suppliers and licensors, relating to the services will be limited to an amount greater of one dollar or any amounts actually paid in cash by you to Bluegrass Company, LLC for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.

Indemnification

You agree to indemnify and hold Bluegrass Company, LLC and its affiliates, directors, officers, employees, and agents harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys’ fees, incurred in connection with or arising from any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website or Services or any willful misconduct on your part.

Severability

All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.

Dispute resolution

The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of Kentucky, United States without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of United States. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in Kentucky, United States, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

Changes and amendments

We reserve the right to modify this Agreement or its policies relating to the Website or Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do, we will post a notification on the main page of our Website. Continued use of the Website after any such changes shall constitute your consent to such changes.

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Website and its Services.

Contacting us

If you would like to contact us to understand more about this Agreement or wish to contact us concerning any matter relating to it, you may send an email to KYcleaners@gmail.com or write a letter to 3323 Wood Valley Ct Lexington, KY 40502-3558This document was last updated on September 07, 2022
Melissa Hatfield
Melissa Hatfield

Just left us a 5 star review

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Melissa Hatfield
December 7, 2024

Arrived on time, did a great job and all at a great price.

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S Block
November 19, 2024
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Carl Kurz
October 24, 2024

Excellent job i would highly recommend them, on time polite and carpets look great

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Karissa Collins
recommends
October 22, 2024

Bluegrass did a great job cleaning all of the carpets in our new house! And the discount for being healthcare workers was an added bonus!

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Abby Sams
September 19, 2024

We will definitely be using bluegrass cleaning again!! Very professional and they work very quickly!

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Lynn Littrell
September 18, 2024

A great job cleaning and sanitizing our water stained /damaged couch. Friendly service and transparent pricing. I would definitely use again and recommend !

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Pete Miller
September 4, 2024

They provided an accurate quote, accommodated our schedule, showed up on time, were careful to not leave a mess, did a nice job of cleaning the carpet, and were pleasant to work with.

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Sindi McFerran
August 31, 2024

Very Professional..AWESOME WORK highly recommend

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Patti Meyer
August 26, 2024

top notch attention to detail, very professional and knowledgable, super responsive and easy to schedule

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Susan Thomas
August 23, 2024
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Madelin Shelton
August 16, 2024

Great cleaning job and even made me aware of some mouse droppings that they cleaned up and then disinfected within my couch. They even brought to my attention what appears to be a burn mark on one of the cushions that they tried to get out but just couldn't. No fault of their own of course. I got a large area rug and a standard sofa done and I would recommend them to anyone.

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Jaclyn Condo
July 31, 2024

Kevin and Jake were professional, on time, efficient and knowledgeable. My carpets look great and I will definitely be calling them again next time.

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Amanda Brown
July 20, 2024
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Eddie Vinson
July 19, 2024
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Leslie Dickinson
June 29, 2024

Very pleased with their work. My carpets look amazing! Professional, thorough, and prompt. Better yet, they squeezed me in quickly in a day because I had unexpected company coming in. Highly recommend!

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danny dunn sr
June 26, 2024

Very professional.

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Betty Harris
June 26, 2024

Mr. Ivers refinished my well worn living room and hallway about 2 weeks ago and the outcome is fantastic. The floors look almost new. He was reasonably priced. I will hire him again when I need my other rooms done. June 25, 20024

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Sara Pickering
April 3, 2024

Wonderful service! Kevin was very knowledgeable and he took the time to talk us through options for today’s cleaning as well as great tips on how to treat the carpet moving forward to help maintain this clean, fresh look. We are very pleased with the outcome of today’s service and will book again.

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scott watts
March 5, 2024

Professional & After treatment of the mattress they recommended I get a lint remover to use on the mattress Overall i would recommend This company to people

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Tonya Jenkins
March 1, 2024

Bluegrass Company is far and above a 5 star rating. I can’t say enough about this company and their employees. Once you use Bluegrass Company you will never use anyone else!

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Taylor Wood
January 9, 2024

Kevin is great. Best contractor I’ve worked with.

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Shelley Theise
January 9, 2024

Bluegrass Company is A #1 +++ in our opinion and neither my husband nor I are relatives, or personal friends. This is the second time that we have had them - this time, because we reupholstered furniture and wanted it protected the right way! In addition to protecting the new upholstery, Kevin shared with us the specifics of how to handle any spills that may occur, AND they are now doing the same excellent job on hardwood floors. Kevin told us which products we should NOT use on our wood floors along with the 'why', and agreed that our floors are not in need (yet) of any attention beyond the usual. Sorry to be so wordy but I never get anything out of 'one word' ratings- I always want the reasoning behind the rating- and now you have it!

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James Stults
December 18, 2023

This was truly an amazing experience. They were very polite, kind, and informative. They did an amazing job cleaning our carpet.

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Richard Simpson
December 15, 2023

Kevin and his team did a great job. On time, professional and super quality.

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Sandy
December 10, 2023

They did a GREAT job on our carpets! Will call again if needed.

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Jmh4wheelin
November 16, 2023

Did a great job and was a pleasant experience. Would recommend to anyone looking to get carpet cleaning done.

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Shannon Rudd
October 31, 2023

Bluegrass Company Company. Bluegrass Company Company does an excellent job on carpet and upholstery cleaning. They provide great customer service, are budget friendly, and you can always expect your carpet/upholstery to look brand new!!

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spanky598
October 30, 2023

Could not recommend more. Fabulous communication and customer service. Carpets are immaculate.

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T Hoots
October 22, 2023

Kevin and crew cleaned my incredibly dirty carpet. Working with him was amazing and my carpet has never looked better !

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Kelly Smith
September 28, 2023

Outstanding

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Velocity Auto Source
September 18, 2023

We highly recommend Kevin and crew at Bluegrass Company. Thank you for providing a great service.

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Mark Thomas
September 7, 2023

They showed up and immediately got to work. We were on a short timeline due to our store opening time. I was absolutely shocked at how well the carpets turned out! They look brand new! Excellent job and will absolutely use them again.

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Rebecca M
August 18, 2023

Kevin and Jathan did a move in carpet cleaning for us and went above and beyond to ensure our home was move in ready. The previous owners had five children and a dog and as a result the carpets needed cleaned and freshened up. They look and smell like new now! We could not be more pleased. A great value for a great service. We are repeat customers (have done 2 mattresses and a couch in the past) and will continue to use Bluegrass Company for all our cleaning needs. Thanks!

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Mr Martian
August 18, 2023

Great service!! My carpet looks wonderful!

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daniel tuyisenge
August 3, 2023

I requested a service to wash/shampoo my carpet. Kevin and his crew are very professional. They vacuum and washed my carpet and I am satisfied with their service.

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Lindsey Jasinski
August 3, 2023

Kevin and team did a fabulous job. They were responsive, answered questions, and efficiently completed the service. It was easy to schedule and they did a fantastic job! Our carpet looks brand new! Will definitely be using again.

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Richard Evans
August 2, 2023

We used Bluegrass for sealing the tile in our new construction home and they were great. Very friendly, quick, and explained things throughout the process. Pleased with their service and highly recommend!

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Brad Robertson
July 31, 2023

Very knowledgeable and happy to share it. More informative than any carpet cleaner I’ve worked with (preposition). The quality of clean was also superior. No I’m not a paid reviewer. They really are top of sector. ✌🏼

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Anthony Simpson
July 16, 2023

I wanted to personally thank Kevin and his team for their professional service provided to me. They went above and beyond to ensure that the highest quality of service was provided. They exceeded my expectations in getting the service done quickly and efficiently. I hold them in the highest regard and highly recommend them. Thank you and your team again for all that you do.

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Dave Rodeberg
July 7, 2023
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Vickie Walker
July 7, 2023

Very professional service they did a great job! My carpet looks brand new!

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Laurie Jordan
July 6, 2023

We have the original carpet in our home. Needless to say it’s been through a lot! We’ve raised children, had dogs and cats! I was absolutely amazed at how all of the stains came out! I literally watched them disappear as they were cleaning! Their technique is a bit different from other companies we’ve used previously, which they charged more too. The price is very reasonable and I will definitely be recommending Kevin and his team to everyone!!

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Donna Engle
June 29, 2023

They were the third different company we have used to clean our cream colored carpets and they have definitely been the best!

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Thomas Seigler
June 22, 2023
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Whitney Sparks
June 8, 2023

Kevin did a great job cleaning our sofa, dining chairs, and area rugs. Our dining chairs look so much better! Will definitely use this company again!

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christina ashley
June 8, 2023

The 2 gentlemen that did the cleaning were very thorough and efficient. The price was reasonable. I'm very pleased with the end result and will definitely use their services again.

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Bluegrass Company Company was very responsive and punctual with their services. They are very accommodating to their clients schedules. Bluegrass Company Company came to my house on a weekend to provide their free estimate. They explained the process of their carpet cleaning and how best to accommodate when the cleaning was done (turning down the temperature of the home, vacuuming the carpet the next day). Texts were sent out when Bluegrass Company Company was on their way for the service. My husband and I really felt the difference in our carpets! They were very soft and fluffy after the cleaning was completed.

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Lloyd Maury
May 2, 2023

Kevin did a tile and grout cleaning/ceiling on master shower. The process was quick and it looked great! I will use him again.

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Mikael Skapura
recommends
April 11, 2023

Best company I ever worked for. Owner is super cool, genuine and helps his employees out as much as possible. I would give them 10 stars if could